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1.6 Based on 31 reviews
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    • Poor customer service 5
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I often dial the general line for making ticket changes or cancellation, and the only way to do this is to speak to the operator. And I have had few bad experiences with their phone systems. - Sometimes the line seems under maintenance, after dialing i can only hear a bunch of noise After passing through all the options. - At time, I reach the point where the voice said "we encourage you to use our call back system..." but the option for... Read more

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i travel from guangzhou CAN) to kathmandu (ktm) on 2nd august 2016 for which i took transit from kulalampur (kul) to kathmandu (ktm) i have confirm my seat as 10 f but when i got boarding ticket it was written 16 f in guangzhou the groundstaff told me they doesnot know in kulalampur the ground staff told they doesnot know and atlast i need to seat in 16 f although i booked this was terrible experience i felt i am worried it can happen... Read more

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Dear Sir/Madam, While returning back from Manila to Mumbai by Malaysian Airlines on 24th July'16,I have not received my Baggage at Mumbai. I have registered my complaint at airport to concerned Malaysian airlines as well as Custom department and copy of complaint copy is attached with this mail along with my boarding pass & passport copies. Kindly do the needful so that I can get my baggaage contains Gifts like watch,Toys,clothes and necessary... Read more

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July 20, 2016 The Manger Malaysian Airlines Kuala Lumpur International Airport Malaysia Dear Sir, Yesterday my daughter was seriously harassed by your Airlines at Kuala Lumpur airport. She was supposed to go to Melbourne by direct flight No. MH 129. But while he reported (07:30 am) at your counter the counter staff informed her that the flight MH 129 is overbooked by 18 persons. Hence, they were unable to allow her at that flight. They... Read more

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I have never before complain to services rendered via social media. However, after numerous failed attempt to call their call centres, and finding no outlets to formally log a complaint, I have no choice but to post my complaint in social media. My family of 5pax were booked to travel at 10.40am MH 717 (booking #WRQ5W) this morning, tickets and seats booked, only to be bumped off to another later flight at 13.50pm. At 8.45am while checkin in,... Read more

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Hi, We have fly through Kaula Lumpur to Melbourne on 15th July 2016, had a very unpleasant experience with customer service team. Who have canceled our reserved seats and provided those seats to someone else, who had three kids. The kids are nearly adults aged between 15-18 years. We were traveling with a infant, who is one year old. Not even letting us know about this issue, until we arrived at broading the flight. Customer Service member have... Read more

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Booking Reference Number : WE9R6 Hello I had a nightmare experience with Malaysian airline. I booked online from Jordan to Auckland, New Zealand via Malaysian airline. I was asked to pay extra charges for some over weight in my first leg and then I was surprised again in Kuala Lampur asking me to pay $550 additional charges for 10 KG. I had not enough money and they were no help. I called customer service very poor service reply and no help at... Read more

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When going to London in 2015 Malaysia Airlines were excellent. I flew on the Airbus A380 both directions and couldn't fault the service and the aircraft was clean new and easy to navigate. I have flown Malaysia Airlines since 2002 and would never change airlines. They have my total and complete confidence and they are a great airline. Even travelling with my father who had a stroke was no problem they easily got him to his seat and exited the... Read more

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I am writing on behalf of, Mr. Gulshan Verma (passport no. N2541612), who travelled through Malaysia airlines from Kuala Lumpur to New Delhi by MH190. There is an incident of pilferage from my Check-in luggage. INR 10,000 and few clothes worth INR 2,500/- are missing from my bag. After landing at New Delhi airport, my bag got exchanged with another customer because bags were identical. I took other person’s bag and went back home. The other... Read more

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Malaysia airlines absolutely not customer friendly. I recently bought tickets via their website and had to make my two bookings separately as the return dates were different for me and my daughter. I made sure to note down the departure details so there won't be mistakes. Despite my efforts and care unfortunately, after payment went through for the second ticket did I realised the departure times were wrong. I immediately called customer... Read more

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