Contact Malaysia Airlines Customer Service
Malaysia Airlines Phone Numbers and Emails
Toll-Free Number:
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(800) 552-9264California
Customer Service:
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+6 137 843 3000Australia: Sydney, Adelaide
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+6 113 2627Australia: Sydney, Adelaide
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+8 523 001 0736China, within mainland
Malaysia Airlines Emails:
Contact Information
Malaysia Airlines Website:
Malaysia Airlines Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Fax Numbers:
Ground Handling: +603 8777 5316
Malaysia Airlines Academy: +603 7804 3144
MH Flight Simulator Experience: +603 7847 3903
Locations:
MH Flight Simulator Experience
Malaysia Airlines
Simulator Building Complex A-AA0202
Sultan Abdul Aziz Shah Airport
47200 Subang
Selangor Darul Ehsan
Malaysia
Kuala Lumpur International Airport
Ticket Office Level 5 (Departure Level)
Main Terminal Building
Kuala Lumpur International Airport
Sydney Offices
Suite 3, Level 5, 179 Elizabeth St,
Sydney NSW 2000,
Australia
London Airport Office
Malaysia Airlines
Room 2529 Mezzanine
Balcony Terminal 4
London Heathrow Airport
Middlesex. TW6 3XZ
UNITED KINGDOM
Fax:
How Good is Malaysia Airlines's Customer Service?
Summary of Malaysia Airlines Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Malaysia Airlines?
Request for Information Question:
- “Reschedule ticket”
- “Enquiry about my child ticket”
- “Just for flight ticket confirm”
Return/ Replace Question:
- “Change flight”
- “Change my gender”
- “Flight changes”
Activation/ Cancellation Question:
- “I have paid for a booked flight to Adelaide ref5999D5 .Since you have cancelled flight to Adelaide what ijappens to my ticket?”
- “Cancelled flight”
- “Enquiring about cancelled flight”
Refund Question:
- “Refund of ticket”
- “Ticket refund”
- “Refundable”
Product/ Service Question:
- “Flight delayed and damaged baggage”
- “App no work , book flight”
- “To book a ticket”
Payments and Charges Question:
- “Payment”
- “To stop my payment”
- “Payments”
Shipping and Delivery Question:
- “I have now booked a ticket with Malaysia Airlines but the amount has been deducted and the ticket has not deliver my email”
- “Lost item”
- “Luggage check in size inquiry”
Staff Question:
- “Missed flight due to wrong communication from staff”
- “The officer I have spoken to was the best customer service officer I have ever talked to. She was helpful and she has perfect knowledge of what she is doing in her role. I am delighted and satisfied.”
- “Services”
Cards Question:
- “Card details rejected at the end of booking with Enrich points”
- “Change my credit card details”
- “Cannot process credit card transaction at the end of flight ticket purchase”
Website/ Application Question:
- “Website”
- “Query regarding travel to uk 27.04.22. Do we need a covid pcr test? Your website indicates not but check in seems to reuire this. Please answer soon. Urgently needed information. Julia Jefferson”
- “To add Enrich miles. Your website is useless since 48 hours been trying.”
Employment Question:
- “Job related”
- “Job interview tomorrow”
Account Question:
- “To pay the balance of my airfares”
- “Regarding my account”
Other Question:
- “I want to prepond my ticket”
- “Change the name on ticket”
- “Enquiry”
About
Malaysia Airlines is the flag carrier of Malaysia. The company operates flights from its home base, Kuala Lumpur International Airport and with a secondary hub at Kota Kinabalu and Kuching. The airline has its headquarters on the grounds of Sultan Abdul Aziz Shah Airport in Subang, Selangor, in Greater Kuala Lumpur. The airline was founded as Malayan Airways in 1947. Currently Malaysia Airlines operates flights in Southeast Asia, East Asia, South Asia, Middle East and on the Kangaroo Route between Europe and Australasia. It operates transpacific flights from Kuala Lumpur to Los Angeles, via Tokyo. Malaysia Airlines has two airline subsidiaries: Firefly and MASwings.
Malaysia Airlines is ranked 165 out of 512 in Airlines and Air Transport category
Asia, Australia
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