Malaysia Airlines Phone Numbers and Emails

Toll-Free Number:

  • (800) 552-9264
    California
Send Message

Customer Service:

  • +6 137 843 3000
    Australia: Sydney, Adelaide
  • +6 113 2627
    Australia: Sydney, Adelaide
  • +8 523 001 0736
    China, within mainland
  • +8 523 001 0026
    Hong Kong
  • +62 212 789 9595
    Indonesia
  • +8 134 477 4938
    Japan
  • +8 223 483 4849
    Korea
  • +44 330 365 0080
    London
  • +6 037 843 3000
    Long distance call charges apply
  • +6 037 863 7500
    Malaysia Airlines Academy
  • +6 038 777 2288
    Mishandled Baggage Matters
  • +9 688 007 4162
    Oman
  • +86 400 601 5331
    Outside China, long distance call charges apply
  • +6 328 231 3955
    Philippines
  • +974 800 0245
    Qatar
  • +88 627 743 7461
    Taipei
  • +6 038 787 6666
    Temptations
  • +662 787 3513
    Thailand
  • +44 207 341 2075
    UK
  • +84 244 458 3372
    Vietnam
  • +60 130 088 3000

Sales/ Reservations:

  • +6 037 840 2663
    Malaysia Flight Simulator
  • +6 037 840 4369
    MH Flight Simulator Experience
  • +9 714 389 8985
    UAE General Sales Agent (GSA)

Malaysia Airlines Emails:

Customer Service
MH Flight Simulator Experience, Mishandled Baggage, Temptations
Legal
Privacy Inquiries
enrich@malaysiaairlines.com
Enrich Matters
ghm@malaysiaairlines.com
Ground Handling
mktg_maa@malaysiaairlines.com
Malaysia Airlines Academy
customercare@malaysiaairlines.com
malaysiaairlines@malaysiaairlines.com
media@malaysiaairlines.com
Is this your business?
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Contact Information

Malaysia Airlines Website:

Malaysia Airlines Help Center:

Corporate Office Address:

Malaysia Airlines Berhad
1st Floor, Administration Building, South Support Zone, KLIA,
Sepang, Selangor 64000
Malaysia

Other Info (opening hours):

Additional Fax Numbers:

Ground Handling: +603 8777 5316

Malaysia Airlines Academy: +603 7804 3144

MH Flight Simulator Experience: +603 7847 3903


Locations:

MH Flight Simulator Experience

Malaysia Airlines

Simulator Building Complex A-AA0202

Sultan Abdul Aziz Shah Airport

47200 Subang

Selangor Darul Ehsan

Malaysia

Kuala Lumpur International Airport

Ticket Office Level 5 (Departure Level)

Main Terminal Building

Kuala Lumpur International Airport

Sydney Offices

Suite 3, Level 5, 179 Elizabeth St,

Sydney NSW 2000,

Australia

London Airport Office

Malaysia Airlines

Room 2529 Mezzanine

Balcony Terminal 4

London Heathrow Airport

Middlesex. TW6 3XZ

UNITED KINGDOM

More contact details

Fax:

+603 2163 3689

Malaysia Airlines Customer Service Reviews

1.4 / 5
Bad
Tellis Cro
They cancel my booking

Poor customer service and the airlines as well. Almost 20 minutes before they can answer your call and cannot help with your problem

Read full review
Bahroz K
Complaint about inadequate transit service

Subject: Complaint about Inadequate Transit Service for Flight MH 165
Dear Malaysia Airlines Customer Service,
I hope this message finds you well. I am writing to express my utmost dissatisfaction with the transit service provided for my wife during her recent journey with Malaysia Airlines.
On 16/07/2023, my wife(Bree Mohammed) was a passenger on flight MH 165 from Qatar to Malaysia, with a transit time of 1.20 hours at Kuala Lumpur International Airport.

However, the transit process was severely mismanaged, leading to significant inconveniences and additional expenses for us.
The major issue arose when the bus responsible for transferring passengers from the Qatar flight to the onward flight to Sydney failed to arrive on time. Due to this delay, my wife and other passengers were unable to board the connecting flight to Sydney as scheduled. As a result, my wife had no choice but to purchase new tickets for a later flight to Sydney, incurring additional costs and causing her unnecessary stress and anxiety.
This unfortunate incident reflects poorly on Malaysia Airlines' commitment to customer service and efficient transit arrangements. As loyal customers, we expect a certain level of professionalism and care during our travel experiences, and this incident has left us feeling disappointed and frustrated.
I kindly request that Malaysia Airlines thoroughly investigate this matter and take appropriate actions to prevent such occurrences in the future.

Additionally, I sincerely hope that your airline will reimburse the expenses incurred due to this transit mismanagement.
I urge you to address this issue promptly and provide a satisfactory resolution to restore our faith in Malaysia Airlines' services. Your prompt attention to this matter will be greatly appreciated.
Please feel free to contact me at (+61 4********) or bahrozkadir@***.com if you require any further information.
Thank you for your understanding and cooperation.
Sincerely,
Bahroz Kadir
Booking ref: 5U5EK3
16 July
bahrozkadir@***.com
Telephone: +61 4********

Read full review
Tarik K Vrl
Services
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

You can not reserve a seat on a business class. Very poor handling at customer service hotline. Un experience staff

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Tarik K Vrl
Selection of seat
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Still not solve my problem. Still I did not get any reply from customer service. Very poor handling.

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How Good is Malaysia Airlines's Customer Service?

Annemarie Lpy
Annemarie Lpy
Feels Disappointed | Sep 11, 2023

Will never fly MA again, lost our business. Should consider special cases on compassionate grounds

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Josefine Qwc
Josefine Qwc
Feels Satisfied | Jul 26, 2023

i loved their service

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Fradel Bzt
Fradel Bzt
Feels Disappointed | Jul 12, 2023

they still haven't refunded me

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Payam Tuk
Payam Tuk
Feels Disappointed | Jun 19, 2023

Never can get help I have travelled with Malaysia Airlines twice in the last year and going again in July wanted to know if I can can extend my trip by 5 days I'm travelling Perth Bangkok July 17 return 3august would like to match it the 8 August No Charge can U help

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Tarik K Vrl
Tarik K Vrl
Feels Disappointed | May 14, 2023

Unable ro solve the problem, not capable of handling the issue. Not trained not well equipped, very poor handling. Issue not solved.

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Branndon Quk
Branndon Quk
Feels Satisfied | Apr 29, 2023

She was very helpful and efficient.

Read full quote

Summary of Malaysia Airlines Customer Service Calls

5.4K TOTAL
CALLS
18:17 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Malaysia Airlines?

Request for Information Question:

  • “Reschedule ticket”
  • “Enquiry about my child ticket”
  • “Just for flight ticket confirm”

Return/ Replace Question:

  • “Change flight”
  • “Change my gender”
  • “Flight changes”

Activation/ Cancellation Question:

  • “I have paid for a booked flight to Adelaide ref5999D5 .Since you have cancelled flight to Adelaide what ijappens to my ticket?”
  • “Cancelled flight”
  • “Enquiring about cancelled flight”

Refund Question:

  • “Refund of ticket”
  • “Ticket refund”
  • “Refundable”

Product/ Service Question:

  • “Flight delayed and damaged baggage”
  • “App no work , book flight”
  • “To book a ticket”

Payments and Charges Question:

  • “Payment”
  • “To stop my payment”
  • “Payments”

Shipping and Delivery Question:

  • “I have now booked a ticket with Malaysia Airlines but the amount has been deducted and the ticket has not deliver my email”
  • “Lost item”
  • “Luggage check in size inquiry”

Staff Question:

  • “Missed flight due to wrong communication from staff”
  • “The officer I have spoken to was the best customer service officer I have ever talked to. She was helpful and she has perfect knowledge of what she is doing in her role. I am delighted and satisfied.”
  • “Services”

Cards Question:

  • “Card details rejected at the end of booking with Enrich points”
  • “Change my credit card details”
  • “Cannot process credit card transaction at the end of flight ticket purchase”

Website/ Application Question:

  • “Website”
  • “Query regarding travel to uk 27.04.22. Do we need a covid pcr test? Your website indicates not but check in seems to reuire this. Please answer soon. Urgently needed information. Julia Jefferson”
  • “To add Enrich miles. Your website is useless since 48 hours been trying.”

Employment Question:

  • “Job related”
  • “Job interview tomorrow”

Account Question:

  • “To pay the balance of my airfares”
  • “Regarding my account”

Other Question:

  • “I want to prepond my ticket”
  • “Change the name on ticket”
  • “Enquiry”

About

Summary

Malaysia Airlines is the flag carrier of Malaysia. The company operates flights from its home base, Kuala Lumpur International Airport and with a secondary hub at Kota Kinabalu and Kuching. The airline has its headquarters on the grounds of Sultan Abdul Aziz Shah Airport in Subang, Selangor, in Greater Kuala Lumpur. The airline was founded as Malayan Airways in 1947. Currently Malaysia Airlines operates flights in Southeast Asia, East Asia, South Asia, Middle East and on the Kangaroo Route between Europe and Australasia. It operates transpacific flights from Kuala Lumpur to Los Angeles, via Tokyo. Malaysia Airlines has two airline subsidiaries: Firefly and MASwings.

Malaysia Airlines reviews and complaints

Malaysia Airlines is ranked 165 out of 512 in Airlines and Air Transport category

Area Served

Asia, Australia

Payment Methods

VISAMasterCardPayPal

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