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MAlaysian Airlines tonight have delivered terrible service. Staff are not appropriate for assisting clients When flights are delayed for 4-5 hours they give you a 20 RM voucher which buys you nothing so we are at Dome Restaurant whilst we waited. Food is awesome friendly service best tea ever. MAlaysian Airlines staff are rude don't know what they are doing and were more intent to be on Pokemon go on their phones. I think this is an airline... Read more

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I booked my family 4 of them MAS MH3206, 20:50, MYY to BKI, 09,09,2016 actually my family is going back to korea EASTARJET, ZE502, 00:45, BKI to ICN 10.09.2016 I received message from MAS that delay the flight 20:50 to 21:50 in the morning. then received message again that delay the flight 21:50 to 23:00 at noon 2 times informed me with messages. I worried that my family miss the flight so I contacted to EASTARJET(korea airline) counter... Read more

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Above flight ETD14:30 was delay with last minute notice when i am in boarding room. When I asked the crew staff at boarding counter for reason, all they said is no aircraft and ask me to go transit counter. Very impolite, no manner, not professional. There are 4 staff at counter but all were chatting, surfing & laughing among themselve. The flight new ETA is 17:20, almost 5 hours delay. Such delay should be notified earlier and not last minute.... Read more

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With the self check-in and baggage kiosk service still have to go thru manual check-in counter. Poor ground staff and slow check in service counter been waiting for more than 2hrs jz for dropping my luggage.Malaysia airline didnt hold customer service attitude and many passanger felt unhappy to *** up..such a poor service.

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Call center is totally ineffective. Called to add infant into booking, was on the waiting list for 30 minutes. Finally connnected to agent, when informed it was Enrich related, immediately transferred my call to enrich department. The automatic system mentioned estimated 100 minutes waiting time. It also kept mentioning the call back option but never prompted to input phone number to call back. Simply idiotic. No wonder the airline is going bust. Read more

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I often dial the general line for making ticket changes or cancellation, and the only way to do this is to speak to the operator. And I have had few bad experiences with their phone systems. - Sometimes the line seems under maintenance, after dialing i can only hear a bunch of noise After passing through all the options. - At time, I reach the point where the voice said "we encourage you to use our call back system..." but the option for... Read more

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i travel from guangzhou CAN) to kathmandu (ktm) on 2nd august 2016 for which i took transit from kulalampur (kul) to kathmandu (ktm) i have confirm my seat as 10 f but when i got boarding ticket it was written 16 f in guangzhou the groundstaff told me they doesnot know in kulalampur the ground staff told they doesnot know and atlast i need to seat in 16 f although i booked this was terrible experience i felt i am worried it can happen... Read more

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Dear Sir/Madam, While returning back from Manila to Mumbai by Malaysian Airlines on 24th July'16,I have not received my Baggage at Mumbai. I have registered my complaint at airport to concerned Malaysian airlines as well as Custom department and copy of complaint copy is attached with this mail along with my boarding pass & passport copies. Kindly do the needful so that I can get my baggaage contains Gifts like watch,Toys,clothes and necessary... Read more

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July 20, 2016 The Manger Malaysian Airlines Kuala Lumpur International Airport Malaysia Dear Sir, Yesterday my daughter was seriously harassed by your Airlines at Kuala Lumpur airport. She was supposed to go to Melbourne by direct flight No. MH 129. But while he reported (07:30 am) at your counter the counter staff informed her that the flight MH 129 is overbooked by 18 persons. Hence, they were unable to allow her at that flight. They... Read more

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I have never before complain to services rendered via social media. However, after numerous failed attempt to call their call centres, and finding no outlets to formally log a complaint, I have no choice but to post my complaint in social media. My family of 5pax were booked to travel at 10.40am MH 717 (booking #WRQ5W) this morning, tickets and seats booked, only to be bumped off to another later flight at 13.50pm. At 8.45am while checkin in,... Read more

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