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1. 21st July MH1073 delayed 9h28m. Consequently could not make connecting flight to MEL on MH149. Again could not make flight from MEL to Sydney on Qantas for meeting on the 22nd July. 2. Had to pay for a new 1 way ticket on PAL to Sydney at a cost of $6000hkd. 3. On...
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1.9
#1093095
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I was on a short visit to India to see my family, and was booked in business class on MH operated/codeshare flights (MH Ticket) from Delhi to Chicago. The flight details are as follows: MH 173- July 7th- DEL-KUL- 1:10-21:05 (Local times) MH 88- July 7th- KUL-TYO-...
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Anonymous
Anonymous

As of August 23rd, no response from MAVCOM- The Malaysian Agency that regulates carriers. Very disappointed. It looks like a corrupt and broken system, with the agency protect...

1.6
I didn't like
  • Hated
  • Customer service
#1078509
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My domestic flight ( Malaysia Airlines- MH2626 )was on 29 April 2017, which took off at 11.15 pm , flying from Kuala Lumpur to Kota Kinabalu, Malaysia. Seated beside me where 2 Malay girls, i am a Chinese. During mealtime, a flight attendant named Muzaffar came by...
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#1041010
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Malaysia Airlines Customer Care Review

Malaysia Airlines
#981973
1.5
Details
Be sure to be disappointed if you are being served by customer representative by the name Yabaki. I had a bad experience with this person - one who doesn't live by their words.
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Short Review on December 03, 2016

Malaysia Airlines
#966071
Worst ground staff in KL airport. We ask the information in check in counter area Some girl staff show that thr ignore feel. Very worst airline and service. In the future i will not fly and use.
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Malaysia Airlines Flight Attendant Review

Malaysia Airlines
#946335
2.8
Details
The flight attandance she is very rude and no maners.
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Malaysia Airlines Customer Care Review

Malaysia Airlines
#907857
1.0
Details
With the self check-in and baggage kiosk service still have to go thru manual check-in counter. Poor ground staff and slow check in service counter been waiting for more than 2hrs jz for dropping my luggage.Malaysia airline didnt hold customer service attitude and many passanger felt unhappy to *** up..such a poor service.
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Exchange, Refund and Cancellation Policy
Level of Comfort
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Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
Malaysia Airlines - Flight Mh 608 Review
I am absolutely mortified by the fact that my flight from Singapore to KL to Miri was delayed on 9th April 2017, causing a lot of unwarranted stress and frustration. I arrived the airport always early and when I was told that there was a delay from 6.10pm to 6.50pm I...
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3.2
#1032179
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Image I was injured and request of wheel chair service while arrival in airport to on board. But I face a very rude and impolite service from Malaysia airline supervisor- Puan Niza at KLIA Counter B1 ( 18/2/17, around 12.45pm) Once I reach check in counter, wheel chair...
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1.0
#1010215
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Please send your staffs in KL for training and do teach them manners. We are always proud saying that Malaysia Airlines is our pride yet the service is very poor. The staffs are not helpful at all. I've asked them where to drop off oversized luggage and they only...
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#1010201
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Parents travelling with an infant extremely angry and feeling abused by Malaysian Airlines! We got to Melbourne Airport 2.30 hours before the flight (me, my spouse and our infant), stood in the line for almost 1 hours 20 mins before we could see an agent to check us...
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1.0
I didn't like
  • Staff is abusive not fit to be customer sevice reps
#1009686
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I have raised complaint to the social media regarding Malaysian airlines on 2nd Jan 2017 vide complaint no Malaysia Airlines case: RES598958, but till date there is no response. They don't take care of their passenger's, especially kids. My daughter (9yrs) was...
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I didn't like
  • Poor customer service
#1002696
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The service was disgusting right from the Web-checkin process. Web-Checkin didn't work, customer service was mis-leading, they don't have eye shades and ear plugs on board, at KL their staff barely know English. In the flight from KL to BOM, they didn't provide...
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2.1
I didn't like
  • Inflight facilities and quality of seats
  • Customer service
  • Web checkin
#978518
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with ref to WCJB7 PAX LIM MENG CHING CX1552432757 HP 61-423667471 It was very disappointing that when my daughter ,particulars as above..was going on web to checkin for her flt the previous night..she got the shock of her life as she was unable to chckin for a few secs...
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I liked
  • Check in
  • Staff at the airport
I didn't like
  • More international destinations
#976460
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