Malaysia Airlines
Reviews and Complaints
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Verified Reviewer | Maidstone, KentSeat change
Baggage
User's recommendation: No recommendations
Refund
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Verified Reviewer | Sydney, New South WalesCUSTOMER SERVICE SUCKS
- Just everything about this airlines
Preferred solution: Full refund
User's recommendation: Dont Fly this airlines even if they offer you free ticket.. they can sill SCREW UP
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Verified ReviewerServices
- Unexperienced staff
Preferred solution: Problem not solved, I need solution
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Verified Reviewer | San Bernardino, CaliforniaCall travel from Los Angeles to call alarm for Alicia don’t know what’s going on and didn’t get any help at all
User's recommendation: We must fly from Los Angeles to Kuala Lumpur direct nonstop. Why would the mix with a American Airlines?
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Verified Reviewer | Chipping Norton, New South WalesSelection of seat
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Verified Reviewer | Sydney, New South WalesHeavily unsatisfied service
Last year when I travelled through malaysia airlines they delayed my flight and missed my luggage and provide me with a e voucher which I can use within 1 year, now when I am trying to redeem it its not working as the company asking for a 13 or 16 digit code but provided to me is a 10 digit number only. I try and talk with the CSR but hardly I found one sensible guy who give me a suggestion to fill up a form but again the form states that the information is not correct.
Even I provided the voucher code given by the company my travelled ticket and passport detail which match exactly but they are saying it doesn't match.
I know what kind of service and even more pathetic kind of after service do malaysia airlines provide to their customers. When they lost my luggage they didn't help me out only try to fool me on each and every cal finally I myself back to the airport and find my luggage with the authority of adelaide airport.
User's recommendation: Never go with thinking that you are getting a cheaper flight, it will be very costly at the end when they delay you or mossed the luggage.
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Verified Buyer | Launceston, TasmaniaFor a refund
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Verified Reviewer | Kota Kinabalu, SabahSuch rubish people they have and such animated behaviour
- Very bad
Preferred solution: Full refund
User's recommendation: I don't give you suggestion because they are very rubbish or contaminated environment .Totally wastage of money.
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Verified ReviewerLost Check-in luggage First boarded flight MH183 and transit at KL for MH123
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Verified ReviewerMy flight is Rescheduled
Preferred solution: Full refund
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Verified Reviewer | Adelaide Cbd, South AustraliaExtra luggage check in cost
User's recommendation: Don’t bother trying to contact them
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Verified Buyer | Kota Kinabalu, SabahWe could have been blown up
Sent from my iPhone
Begin forwarded message:
From: Stan Gabriel
Date: 16 August 2023 at 9:44:34 am GMT+8
To: Customer Survey
Subject: Re: Malaysia Airlines - Customer Experience Survey (International) yeah, is it Andrew cabinet in but
CAUTION! This email originated from outside of MAG
Dear sir/madam
I was on flight number MH0122 that was involved in the bomb scare on 14 August 2023 and I protest strongly how the situation was handled.
Firstly.
The culprit should not have been allowed on the flight, as he acted strangely in the departure lounge.
on the plane prior to take off, refusing to seat, refusing to put his seat belt and refusing to put his hand luggage in the overhead cabin.
He should have taken off immediately but waited till one and a half hours into the flight before returning to Sydney.
Watch out
Secondly
On touch down we were kept on the tarmac for nearly 3 hours before being released.
We were detained by authorities and finally allocated to various hotel at 11.45 pm.
All this time we were not ring in a hot drink given a hot meal or hot drink al all except crisps, chocolate and water.
We complained to staff the following day only to be told we were each allocated $50 AUD only to be denied by the manager of the Ibis hotel at World Square, Sydney.
We lost two days of our holiday and I shall contact your local ticketing office in KL to extend my return by two days and see what response I will get.
The security department have to share some of blame but we are happy to still be alive.
A very dissatisfied customer,
Vivienne Gabriel
Booking reference 5TDWP9
Sent from my iPhone
On 15 Aug 2023, at 5:31 pm, Customer Survey wrote:
CUSTOMER EXPERIENCE SURVEY
CUSTOMER EXPERIENCE SURVEYBooking number : 5TDWP9
Flight number : MH122
Origin : SYD
Destination : KUL
Dear VIVIENNE KAY,
Thank you for flying with us.
At Malaysia Airlines, we recognize that each guest is unique and has different travel needs. We would love to understand your needs better so we are able to improve our services and offer you more comfort and choice on your travels with us.
To help us achieve this, we would be very grateful if you could spare a few minutes to take a short survey, available in both English and Bahasa Malaysia. Your feedback is invaluable to us as we work towards ensuring you experience the very best of Malaysian Hospitality on your every journey with us.
As our way of saying thank you, several lucky winners will be randomly selected to receive special prizes from Malaysia Airlines.
Thank you in advance for your time. We look forward to welcoming you onboard Malaysia Airlines again.
Yours sincerely,
Nasaruddin A.
Bakar
Chief Operating Officer
Malaysia Airlines Berhad
Book on the go with our mobile appStay connected with us 2023 Malaysia Airlines Berhad (111****-X)
Disclaimer: Malaysia Airlines Berhad shall ensure that the collection, use and disclosure of your personal data is consistent with the Malaysian Personal Data Protection Act 2010 (PDPA) and the relevant Privacy Laws in place in each jurisdiction that Malaysia Airlines Berhad operates in. Please refer to http://www.malaysiaairlines.com/my/en/footer/privacy-policy.html for further information.
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User's recommendation: Fly air asia
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Verified Reviewer | Brisbane, QueenslandBagaj
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They say you can call more than 24 hrs before flight to book in which is a load of rubbish