MayThye T

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Verified Reviewer
| map-marker Maidstone, Kent

Seat change

Booking reference : S3BRHT Flight MH9051 on the 3rd of July My reserved seat 20B has been reassigned to seat 27B. I had paid to reserve 2 seats together but the seats have now been reassigned.I would like to be seated together with my daughter Miss Claudia Wen Xing Cho on this flight. Please arrange for us to sit next to each other. Thank you. Best Regards, May Thye Tung
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Beck Nih
map-marker Sonipat, Haryana

Baggage

Travel from Australia to India on 22 jan 2024 with 3 and half year old child and reached to Amritsar airport in 23 jan 2024 early morning but I have not received my any Baggage. I have thyroid problems my medication is in my hand carry luggage and they also summit my hand luggage on kulalumpur airport because they said that it is small aircraft. My child clothes and all his important things in the bag .Today is 25 jan 2024 still no any update for my baggage.and no one answering the call. Please help me
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User's recommendation: No recommendations

Anonymous
map-marker Sydney, New South Wales

Refund

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Hello sir or madam I am writing on behalf of my wife. My wife and child had return tickets from Sydney to Kathmandu. We request to travel agency to cancel our return tickets and give our refund but still he didnt give our refund. and Passengers name is Sharmila Tamang and Deepit lama and flight number MH122.. and E tickets number : 232672****951C3,232672****952C3 and he told me he cancel our tickets on 13 may..
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Arun K Ufv

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Verified Reviewer
| map-marker Sydney, New South Wales

CUSTOMER SERVICE SUCKS

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If you are calling for any grievance. The call gets disconnected & THEY NEVER CALL YOU BACK. you have callback & EXPLAIN everything again & AGAIN & AGAIN to every single agent. They dont get back to their CUSTOMER be it EMAIL OR PHONE CALL. Their PROCESS works only till you Book the tickets. everything after that is a SHAM, I have no idea how they are running an airlines customer care with this quality.
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Loss:
$1000
Cons:
  • Just everything about this airlines

Preferred solution: Full refund

User's recommendation: Dont Fly this airlines even if they offer you free ticket.. they can sill SCREW UP

Tarik K Vrl

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Verified Reviewer

Services

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You can not reserve a seat on a business class. Very poor handling at customer service hotline. Un experience staff
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Cons:
  • Unexperienced staff

Preferred solution: Problem not solved, I need solution

Muhammed Y Vio

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Verified Reviewer
| map-marker San Bernardino, California

Call travel from Los Angeles to call alarm for Alicia don’t know what’s going on and didn’t get any help at all

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I called tried to book direct flight Los Angeles to Malaysia Coal alarm for and they said we dont fly there is a mix flies does a long stay American Airlines, United Akir Line, Qatar Airways I dont know who you fly with nobody give me the right answer. Thats why I got pissed off.
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User's recommendation: We must fly from Los Angeles to Kuala Lumpur direct nonstop. Why would the mix with a American Airlines?

Tarik K Vrl

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Verified Reviewer
| map-marker Chipping Norton, New South Wales

Selection of seat

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Still not solve my problem. Still I did not get any reply from customer service. Very poor handling.
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Pecolia Gpt

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Verified Reviewer
| map-marker Sydney, New South Wales

Heavily unsatisfied service

Last year when I travelled through malaysia airlines they delayed my flight and missed my luggage and provide me with a e voucher which I can use within 1 year, now when I am trying to redeem it its not working as the company asking for a 13 or 16 digit code but provided to me is a 10 digit number only. I try and talk with the CSR but hardly I found one sensible guy who give me a suggestion to fill up a form but again the form states that the information is not correct.

Even I provided the voucher code given by the company my travelled ticket and passport detail which match exactly but they are saying it doesn't match.

I know what kind of service and even more pathetic kind of after service do malaysia airlines provide to their customers. When they lost my luggage they didn't help me out only try to fool me on each and every cal finally I myself back to the airport and find my luggage with the authority of adelaide airport.

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User's recommendation: Never go with thinking that you are getting a cheaper flight, it will be very costly at the end when they delay you or mossed the luggage.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Launceston, Tasmania

For a refund

Malaysia Airlines - For a refund
I am wanting a credit on my ticket in the name of rosemary Prideaux. Purchased on August 15 2022. Need to change my card details as well. I have called many times, after 30 minutes they disconnect me. I cancelled this ticket on the same day but my card details have changed. Please I need a nother credit to go back to India.
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Zoya F Tfk

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Verified Reviewer
| map-marker Kota Kinabalu, Sabah

Such rubish people they have and such animated behaviour

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They don't allow any Pakistani citizian if they allow the visa why don't give entery? Such contaminated environment.
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Loss:
$193000
Cons:
  • Very bad

Preferred solution: Full refund

User's recommendation: I don't give you suggestion because they are very rubbish or contaminated environment .Totally wastage of money.

Charmaine R Lfe

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Verified Reviewer

Lost Check-in luggage First boarded flight MH183 and transit at KL for MH123

Malaysia Airlines - Lost Check-in luggage First boarded flight MH183 and transit at KL for MH123
Checked in 2 luggages at Chennai on MH183 for Sydney on 25-02-2023 Received one Check-in luggage but the other one lost as it was found wrongly tagged to somebody's luggage disembarking at Sydney.
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Abdalla A Ekl

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Verified Reviewer

My flight is Rescheduled

Daer Sir, I hope you are doing well. Actually I will visit Malaysia in 12th Jul My flight will arrive to KUL airport at 4 pm so I booked my internal flight at 6 pm to LGK airport This flight is canceled and you make my new flight at 4 pm and this is the time that I will have just arrived to KUL. Kindly help me to take another flight after 4 pm or refund my cash to me quickly because I want to book my new flight. Thank you
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Preferred solution: Full refund

Joanna W Aqh

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Verified Reviewer
| map-marker Adelaide Cbd, South Australia

Extra luggage check in cost

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Malaysia Airlines - Extra luggage check in cost
I flew from uk to Australia on 23rd Dec 2022 and was not happy when a few days before I realized that last minute.com had booked me a flight without gold luggage. I called MA and they said it was too late to book hold luggage in (not what the website says) and when I got the the airport it cost £640. Now I cannot find out from them, way in advance, how much it would cost to book in luggage for my return flight. They h e not replied at all - nothing. DISGUSTING CUSTOMER SERVICE
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User's recommendation: Don’t bother trying to contact them

1 comment
Joanna W Aqh

They say you can call more than 24 hrs before flight to book in which is a load of rubbish

Anonymous

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Verified Buyer
| map-marker Kota Kinabalu, Sabah

We could have been blown up

Malaysia Airlines - We could have been blown up
Malaysia Airlines - We could have been blown up - Image 2

Sent from my iPhone

Begin forwarded message:

From: Stan Gabriel

Date: 16 August 2023 at 9:44:34 am GMT+8

To: Customer Survey

Subject: Re: Malaysia Airlines - Customer Experience Survey (International) yeah, is it Andrew cabinet in but

CAUTION! This email originated from outside of MAG

Dear sir/madam

I was on flight number MH0122 that was involved in the bomb scare on 14 August 2023 and I protest strongly how the situation was handled.

Firstly.

The culprit should not have been allowed on the flight, as he acted strangely in the departure lounge.

on the plane prior to take off, refusing to seat, refusing to put his seat belt and refusing to put his hand luggage in the overhead cabin.

He should have taken off immediately but waited till one and a half hours into the flight before returning to Sydney.

Watch out

Secondly

On touch down we were kept on the tarmac for nearly 3 hours before being released.

We were detained by authorities and finally allocated to various hotel at 11.45 pm.

All this time we were not ring in a hot drink given a hot meal or hot drink al all except crisps, chocolate and water.

We complained to staff the following day only to be told we were each allocated $50 AUD only to be denied by the manager of the Ibis hotel at World Square, Sydney.

We lost two days of our holiday and I shall contact your local ticketing office in KL to extend my return by two days and see what response I will get.

The security department have to share some of blame but we are happy to still be alive.

A very dissatisfied customer,

Vivienne Gabriel

Booking reference 5TDWP9

Sent from my iPhone

On 15 Aug 2023, at 5:31 pm, Customer Survey wrote:

CUSTOMER EXPERIENCE SURVEY

CUSTOMER EXPERIENCE SURVEYBooking number : 5TDWP9

Flight number : MH122

Origin : SYD

Destination : KUL

Dear VIVIENNE KAY,

Thank you for flying with us.

At Malaysia Airlines, we recognize that each guest is unique and has different travel needs. We would love to understand your needs better so we are able to improve our services and offer you more comfort and choice on your travels with us.

To help us achieve this, we would be very grateful if you could spare a few minutes to take a short survey, available in both English and Bahasa Malaysia. Your feedback is invaluable to us as we work towards ensuring you experience the very best of Malaysian Hospitality on your every journey with us.

As our way of saying thank you, several lucky winners will be randomly selected to receive special prizes from Malaysia Airlines.

Thank you in advance for your time. We look forward to welcoming you onboard Malaysia Airlines again.

Yours sincerely,

Nasaruddin A.

Bakar

Chief Operating Officer

Malaysia Airlines Berhad

Book on the go with our mobile appStay connected with us 2023 Malaysia Airlines Berhad (111****-X)

Disclaimer: Malaysia Airlines Berhad shall ensure that the collection, use and disclosure of your personal data is consistent with the Malaysian Personal Data Protection Act 2010 (PDPA) and the relevant Privacy Laws in place in each jurisdiction that Malaysia Airlines Berhad operates in. Please refer to http://www.malaysiaairlines.com/my/en/footer/privacy-policy.html for further information.

[THIS IS AN AUTOMATED MESSAGE - PLEASE DO NOT REPLY TO THIS EMAIL]

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User's recommendation: Fly air asia

BuLENT O Nme

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Verified Reviewer
| map-marker Brisbane, Queensland

Bagaj

hello, I bought a connecting ticket to sydney istanbul kuala lumpur on June 21. The reservation number is MJLQY3. The plane leaves at 22:00. MH140 will be TK 63 in Kuala lumpur. Will our baggage be handled by the aircraft company during our transfer. Bulent Oral Hulya Oral
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