Kota Kinabalu,Sabah
Not resolved
1.0
Details
Customer service
Product or Service Quality
1 comment

Above flight ETD14:30 was delay with last minute notice when i am in boarding room. When I asked the crew staff at boarding counter for reason, all they said is no aircraft and ask me to go transit counter.

Very impolite, no manner, not professional. There are 4 staff at counter but all were chatting, surfing & laughing among themselve. The flight new ETA is 17:20, almost 5 hours delay.

Such delay should be notified earlier and not last minute. Passenger time is precious.

A phone call or SMS should be send to passenger for such delay rather than last minute notice.

Poor service, not punctual, low credibility, poor time flight schedule management....

not a recommended airline.... very disappointed...

Product or Service Mentioned: Malaysia Airlines Flight 3077.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service, Flight delay last minute.

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bear565789
Miri, Sarawak, Malaysia #1210591

MAS AIRLINE is like GANGSTER. poor mas.

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