Kota Kinabalu, Sabah
Not resolved
Customer service
Product or Service Quality
1 comment

Above flight ETD14:30 was delay with last minute notice when i am in boarding room. When I asked the crew staff at boarding counter for reason, all they said is no aircraft and ask me to go transit counter.

Very impolite, no manner, not professional. There are 4 staff at counter but all were chatting, surfing & laughing among themselve. The flight new ETA is 17:20, almost 5 hours delay.

Such delay should be notified earlier and not last minute. Passenger time is precious.

A phone call or SMS should be send to passenger for such delay rather than last minute notice.

Poor service, not punctual, low credibility, poor time flight schedule management....

not a recommended airline.... very disappointed...

This person wrote the review because of bad quality at Malaysia Airlines. Reviewer claimed that he or she wants Malaysia Airlines to offer any options to resolve the issue.

The most disappointing in user's experience was poor customer service and flight delay last minute. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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Miri, Sarawak, Malaysia #1210591

MAS AIRLINE is like GANGSTER. poor mas.

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