We booked our honeymoon online.. Then had to make 3no.
international calls to try and resolve it.. They gave us a price and then insisted we pay more as they had got the currency rates wrong.. NOT my fault!. 20 emails and 3 weeks later still no booking confirmation, itinerary or receipt even though they have our money!...
Who controls these fools?!. Is there a governing body I can approach to try and force them into action?. How am i meant to book the rest of my honeymoon without these details.. Its a shambles..
i have tried copying in the CEO.. firstname.lastname@example.org but this has not worked?
Any advice appreciated. Thanks.
Product or Service Mentioned: Malaysia Airlines Flight Booking.
Reason of review: Poor customer service.
Monetary Loss: $1700.
Preferred solution: Resolution.
I didn't like: Customer service.