Billing Practices
Customer service
1 comment

We booked our honeymoon online.. Then had to make 3no.

international calls to try and resolve it.. They gave us a price and then insisted we pay more as they had got the currency rates wrong.. NOT my fault!. 20 emails and 3 weeks later still no booking confirmation, itinerary or receipt even though they have our money!...

Who controls these fools?!. Is there a governing body I can approach to try and force them into action?. How am i meant to book the rest of my honeymoon without these details.. Its a shambles..

i have tried copying in the CEO.. peter.bellew@malaysiaairlines.com but this has not worked?

Any advice appreciated. Thanks.

Product or Service Mentioned: Malaysia Airlines Flight Booking.

Reason of review: Poor customer service.

Monetary Loss: $1700.

Preferred solution: Resolution.

I didn't like: Customer service.

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Im suggesting you complaint it to Malaysia Aviation Commission (MAVCOM): http://www.mavcom.my/en/consumer/make-a-complaint/


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