Product: Malaysia Airlines Customer Care Clear all filters (17 of 17 reviews match)
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I was on a short visit to India to see my family, and was booked in business class on MH operated/codeshare flights (MH Ticket) from Delhi to Chicago.The flight details are as follows: MH 173- July 7th- DEL-KUL- 1:10-21:05 (Local times) MH 88- July 7th- KUL-TYO- 23:30-...
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Anonymous
Anonymous

As of August 23rd, no response from MAVCOM- The Malaysian Agency that regulates carriers. Very disappointed. It looks like a corrupt and broken system, with the agency protect...

1.6
Product
Malaysia Airlines Customer Care
I didn't like
  • Hated
  • Customer service
#1078509
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Image I was injured and request of wheel chair service while arrival in airport to on board.But I face a very rude and impolite service from Malaysia airline supervisor- Puan Niza at KLIA Counter B1 ( 18/2/17, around 12.45pm) Once I reach check in counter, wheel chair...
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1.0
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Malaysia Airlines Customer Care
#1010215
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We are always proud saying that Malaysia Airlines is our pride yet the service is very poor. The staffs are not helpful at all. I've asked them where to drop off oversized luggage and they only answer me by pointing their finger to WRONG direction and I asked TWICE....
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Malaysia Airlines Customer Care
#1010201
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Malaysia Airlines Customer Care Review

#981973
1.5
Details
Be sure to be disappointed if you are being served by customer representative by the name Yabaki. I had a bad experience with this person - one who doesn't live by their words.
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Malaysia Airlines Customer Care Review

#907857
1.0
Details
With the self check-in and baggage kiosk service still have to go thru manual check-in counter. Poor ground staff and slow check in service counter been waiting for more than 2hrs jz for dropping my luggage.Malaysia airline didnt hold customer service attitude and many passanger felt unhappy to *** up..such a poor service.
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Parents travelling with an infant extremely angry and feeling abused by Malaysian Airlines!We got to Melbourne Airport 2.30 hours before the flight (me, my spouse and our infant), stood in the line for almost 1 hours 20 mins before we could see an agent to check us in....
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1.0
Product
Malaysia Airlines Customer Care
I didn't like
  • Staff is abusive not fit to be customer sevice reps
#1009686
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with ref to WCJB7 PAX LIM MENG CHING CX1552432757 HP 61-423667471 It was very disappointing that when my daughter ,particulars as above..was going on web to checkin for her flt the previous night..she got the shock of her life as she was unable to chckin for a few secs...
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Product
Malaysia Airlines Customer Care
I liked
  • Check in
  • Staff at the airport
I didn't like
  • More international destinations
#976460
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The worst airline you can imagine. Six times business class and six times problems with their seats. Air stewardess said to me, the maintenance people were informed but still the same problems. ANY MAINTENANCE ON THIS AIRLINE??? When you fly with MAS. they will not...
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1.7
Product
Malaysia Airlines Customer Care
I liked
  • Staff on board
I didn't like
  • Baggage arrivals at klia
  • Refund super slow within 6 months still failed to refund
  • No compromised solution
#957236
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I think now Malaysia Airlines has outsourced the customer service to foreigners who have no value in their existence. I was trying to call to Enrich hotline to claim the missing miles but those who picked up the phone said that they were only responsible for...
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Malaysia Airlines Customer Care
#930689
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I often dial the general line for making ticket changes or cancellation, and the only way to do this is to speak to the operator. And I have had few bad experiences with their phone systems. - Sometimes the line seems under maintenance, after dialing i can only hear a...
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3.1
Product
Malaysia Airlines Customer Care
I liked
  • Phone operator handle customer with patience
#905493
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: 2322247424153 • Malaysia Airlines Berhad Confirmation Number : X3ST9 • Status : Confirmed • Travel Date : 18.07.2016 • Name of Passenger : BASHRIN, SYEDADISHARIMS (Ms. Syeda Dishari Bashrin) I am very much shocked and surprised to see your customer service. ...
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1.4
Product
Malaysia Airlines Customer Care
#885486
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Malaysia Airlines Customer Care Review from Kuala Lumpur, Kuala Lumpur
I have never before complain to services rendered via social media. However, after numerous failed attempt to call their call centres, and finding no outlets to formally log a complaint, I have no choice but to post my complaint in social media. My family of 5pax were...
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1.8
Product
Malaysia Airlines Customer Care
#883778
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