Product: Malaysia Airlines Customer Care Clear all filters (0 of 21 reviews match)
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Malaysia Airlines - Kota Kinabalu Transit Circus.
Malaysia Airlines - Kota Kinabalu Transit Circus.
I am a Doctor who was training in Taiwan and had the unfortunate chance Twice of flying with Malaysian Airline/Royal brunei (Air Bus Industrie A320) flight twice form Brunei via Kota Kinabalu as transit to final destination Taiwan on 29 Jan18 and 27 Jan 18.On both...
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1.4
Product
Malaysia Airlines Customer Care
I liked
  • Aircraft
I didn't like
  • Poor customer service
#1202427
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Malaysia Airlines failed to issue my ticket due to system error and promised to make full refund to my visa account within 7 to 14 working days. 6 weeks passed, not even a single cent of the refund received. I emailed and called several times to Malaysia Airlines, they...
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Malaysia Airlines Customer Care
#1178289
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I was on a short visit to India to see my family, and was booked in business class on MH operated/codeshare flights (MH Ticket) from Delhi to Chicago.The flight details are as follows: MH 173- July 7th- DEL-KUL- 1:10-21:05 (Local times) MH 88- July 7th- KUL-TYO- 23:30-...
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Anonymous
Anonymous

As of August 23rd, no response from MAVCOM- The Malaysian Agency that regulates carriers. Very disappointed. It looks like a corrupt and broken system, with the agency protect...

1.6
Product
Malaysia Airlines Customer Care
I didn't like
  • Hated
  • Customer service
#1078509
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Image I was injured and request of wheel chair service while arrival in airport to on board.But I face a very rude and impolite service from Malaysia airline supervisor- Puan Niza at KLIA Counter B1 ( 18/2/17, around 12.45pm) Once I reach check in counter, wheel chair...
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1.0
Product
Malaysia Airlines Customer Care
#1010215
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We are always proud saying that Malaysia Airlines is our pride yet the service is very poor. The staffs are not helpful at all. I've asked them where to drop off oversized luggage and they only answer me by pointing their finger to WRONG direction and I asked TWICE....
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Malaysia Airlines Customer Care
#1010201
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Parents travelling with an infant extremely angry and feeling abused by Malaysian Airlines!We got to Melbourne Airport 2.30 hours before the flight (me, my spouse and our infant), stood in the line for almost 1 hours 20 mins before we could see an agent to check us in....
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1.0
Product
Malaysia Airlines Customer Care
I didn't like
  • Staff is abusive not fit to be customer sevice reps
#1009686
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Malaysia Airlines Customer Care Review

Be sure to be disappointed if you are being served by customer representative by the name Yabaki. I had a bad experience with this person - one who doesn't live by their words.
1.5
Details
Additional Fees
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Customer service
Exchange, Refund and Cancellation Policy
Level of Comfort
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Malaysia Airlines Customer Care
#981973
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with ref to WCJB7 PAX LIM MENG CHING CX1552432757 HP 61-423667471 It was very disappointing that when my daughter ,particulars as above..was going on web to checkin for her flt the previous night..she got the shock of her life as she was unable to chckin for a few secs...
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Product
Malaysia Airlines Customer Care
I liked
  • Check in
  • Staff at the airport
I didn't like
  • More international destinations
#976460
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Malaysia Airlines Customer Care Review

Worst ground staff in KL airport. We ask the information in check in counter area Some girl staff show that thr ignore feel. Very worst airline and service. In the future i will not fly and use.
Product
Malaysia Airlines Customer Care
#966071
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The reply I received from the Malaysia Airlines stated, very sorry we don't accept UMs out of Australia. Seems their "Agent" made a mistake. After an exchange of e-mails, cancellation action and a refund was agreed to. The refund would be between 1 month to 3 months !...
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Malaysia Airlines Customer Care
#965374
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