Malaysia Airlines Customer Care Review from Kuala Lumpur, Kuala Lumpur

I have never before complain to services rendered via social media. However, after numerous failed attempt to call their call centres, and finding no outlets to formally log a complaint, I have no choice but to post my complaint in social media.

My family of 5pax were booked to travel at 10.40am MH 717 (booking #WRQ5W) this morning, tickets and seats booked, only to be bumped off to another later flight at 13.50pm. At 8.45am while checkin in, without an apology, the lady at B8 counter, Ms Yuhanis, said they should've made online check-in to secure their seats! Insane excuse! In my life of traveling, this is the first I've heard that an online check-in is a requirement!! What kind of system are you running here?! MAS - you screwed up and over booked with not even an apology, instead blaming us, who up until this point, have been loyal customers??!

The on-duty manager, Mr. Jeffrey MD Juah, can certainly use some customer service skills as well. Only responding in defensive attitude and finally offering free access to the lounge. Absurd!! This should NOT have happened to begin with. We even have traveled budget airlines and have NEVER been bumped to another flight!

Buckle up MAS, if this is how you treat paying customers, then you are not worthy of our business!!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Price Affordability
Discounts and Special Offers
Billing Practices
Level of Comfort
Value for money
Exchange, Refund and Cancellation Policy
Additional Fees
Number of Destinations
Quality of Food
Product or Service Quality

Reason of review:
Poor customer service
Product or service
Malaysia Airlines Flight
Review category
review #883778 by

Author wants to be contacted by the company. Learn more

Had an experience with Malaysia Airlines? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Malaysia Airlines. However, many companies do monitor reviews on our site.

You were reading a complaint about Malaysia Airlines.
Filing a new complaint about