Malaysia Airlines Customer Care Review from Kuala Lumpur, Kuala Lumpur
I have never before complain to services rendered via social media. However, after numerous failed attempt to call their call centres, and finding no outlets to formally log a complaint, I have no choice but to post my complaint in social media.
My family of 5pax were booked to travel at 10.40am MH 717 (booking #WRQ5W) this morning, tickets and seats booked, only to be bumped off to another later flight at 13.50pm. At 8.45am while checkin in, without an apology, the lady at B8 counter, Ms Yuhanis, said they should've made online check-in to secure their seats! Insane excuse! In my life of traveling, this is the first I've heard that an online check-in is a requirement!! What kind of system are you running here?! MAS - you screwed up and over booked with not even an apology, instead blaming us, who up until this point, have been loyal customers??!
The on-duty manager, Mr. Jeffrey MD Juah, can certainly use some customer service skills as well. Only responding in defensive attitude and finally offering free access to the lounge. Absurd!! This should NOT have happened to begin with. We even have traveled budget airlines and have NEVER been bumped to another flight!
Buckle up MAS, if this is how you treat paying customers, then you are not worthy of our business!!
More Review Details
|Number of Destinations|
|Value for money|
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
|Level of Comfort|
|Quality of Food|
You May Also Like
- "When I went to Arizona on Nov 16th flying with Allegiant Airlines, I was appalled to find they broke my expensive hair curler/straightener. I had to immediately go buy a..."
- "I had a family emergency, and had to book my flight round trip, from Portland, Maine, to Tampa, Florida with a stop in Atlanta. I have always flown U.S. Air,..."
- "Sir, ma'am, or more than likely automated machine, "Customer relations" as your airline calls it is appalling. When my flight was delayed 2 hours because there was no crew for the..."
- "I purchased Portable Retractable Camping Lamp through order 306559933 amounted RM42.00 and I received it today, so sadly the lamp mention 30 LED but its only 15 LED.. And one..."
- "lazada send the wrong goods to customers (I ordered a clothes hanger coat stand, but they sent me a toy which is a mini cartoon water dispenser), I request a..."
- "I thought go to daiso japan i can get goods made from japan,after i vame back i found this item made from thailand ,what the *** is going on? We..."
- "Ordered a Premium Large Garden Basket (the biggest upgrade) for a friend's funeral. They assured me they would be delivered to the funeral home by 10:30am since the funeral started..."
- "My husband was eating a zinger today and found an actual ROCK in the cake. If he had bitten down too hard he would have broken his dentures. The rock..."
- "Dear Sir/Madam; Good day!I've been calling your customer service and waiting for 20 minutes everytime i call, unfortunately never answered at all. Anyway,may i request your good office for a"..."