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Lost bags - it happens - okay. Emerald Gold One World Partner member, no recognition at all.

No greeting, water ( normal for such membership ) etc. etc. On 6 flights so far......nothing..... Lost Bag - arrived late - okay - complaint not answered after 10 days, 6th reminder sent.

Ground staff in Philippines were okay - but when I went to the office door was locked - so I thought, bad timing, so I called them ( from outside the office ) then two people appeared from behind the locked door.....wierd or what ?? Escalated to all departments - no news and fearful of the next flight back to London

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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