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vivek m Cxg

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| map-marker Sydney, New South Wales

Customer ignorance

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Malaysia Airlines - Customer ignorance
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Malaysia Airlines - Customer ignorance - Image 2

I had a flight on 12th Nov from New Delhi to Sydney. There was some issue in my 6 months old boy's surname.

Malaysian airline ignored my email and when I called them from airport on the day they saied they can not do anything. I missed the flight and was hasseled at 11pm on airport with the baby crying and my wife alone handling him. Malaysian airline even couldn't issue a new ticket to me for the same flight, also they kept me on hold for nearly an hour, even I repeated many times that the checkin counter will be closing in an hour. I eneded up booking the new tickets on huge prices.

Came back to Sydney and requested the airline to atleast refund the full amount which I didn't even travel but now they just keep me on hold and after that the call gets disconnected. It is very cheap things they doing with their regular customer.

I would avoid using this airline in future and not recommond to anyone. This is cheap flight but the customer care service is really really poor hence advise not to travel with family in this airline.

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Loss:
$3300
Pros:
  • No respect for customer and very difficult to get the refund
  • Price

Preferred solution: Full refund

User's recommendation: Never plan travelling with family in Malaysian airline

YongLee L

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Verified Reviewer
| map-marker Kuala Lumpur, Kuala Lumpur

Cabin crews with stone face ,long unpleasant face with zero eye contact.

flight no :MH0148 Mel -Kul , date 24mar,2024 , seat 4A.Business class.

I have flown with MAS for over 35years, I have never come across MAS cabin crews who were unpleasant looking, detached and void of eye contact . The chief stewardess in red costume looked very stressed with unkept midlenth hair, long face and zero eye contact with passengers.

The other younger stewardess with coiffered hair, heavy makeup but with stone looking face fit for modelling run way!. Both of them were cold, detached and avoid looking at the passengers . If the cabin crew has issues performing their duties with pleasant demeanour and warm hospitality , it"s time to reconsider their career or take a break. Do not treat airline passengers like they are troublesome .

Don't forget that the passengers are the ones paying their salaries and we deserve to be treated with respect and courtesy. Passengers are looking forward to their next destination be it home or a holiday destination, the last thing we need is inhospitable cabin crews with an attitude.

Cabin crews can make or break your travel experience and Malaysians are known to be warm and hospitable so hope that MAS can look into your cabin crews well being . Thank you.

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Babita N Gzp

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Verified Reviewer
| map-marker Melbourne, Victoria

Regarding tickets

Malaysia Airlines - Regarding tickets
I downloaded the Malaysian airline app and booked the flight ticket. My payment was made but I didnt received the flight ticket. I saw that they will notify us 48 hours or 90 minutes before the flight but am confused can you help me ??
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Yogesh J Vwz

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| map-marker Melbourne, Victoria

Worst airline Malaysia airline is a Thief Robbers and unsafe Airline

Malaysia Airlines - Worst airline Malaysia airline is a Thief Robbers and unsafe Airline

Usually I do not write negative reviews, but this is a question of my approx 3000 AUDs which they steal duting Covid times.

I had a booking with Malaysian airline to travel from Melbourne to Mumbai on 13th November 2020 (Booking details provided at the end) which was panedamic time and

I have been sent continuous reschedule and then cancellation emails which is fine.

But once the whole world open after Covid panademic was over, I called them to rescehdule and use the my earlier booking but they did not had any flights on the route I wanted to travel as definitely they were struggling airlines.

The customer support on the phone suggested me either they can refund me full amount or they will give me new booking anytime in future, and I choose to keep the money with MA which I was planning to use this year's trip.

Now the twist is, when I did called them for re-booking, they are saying its panademic ticket which is expired now and we can re-book or we can not even refund any penny. Really?

You have my 3000AUDs which I never used and you are not even returning it. I should demand 3000AUD + 8% yearly interest on it.

I called them on the phone line nearly 50 times asking I want to talk to their supervisor or senior or manager, everytime they mentioned he/she will call me back in 24hours but I never received a call.

Its been few weeks I am following it up with them and there is no one to talk now, and I left with only one option to take this complaint online and in cosumer court of Australia, online forums as much as possible, 500K Indian community based in Australia and around the world.

I will make sure they will have 300K AUD lost by stealing my 3000AUDs.

They have simply stealed my hard earned money, now I am in big need ot money, they are not even ready to talk. Never ever I will fly with

Fri 11/13/2020

Booking Reference: LNGRRT

Ticket numbers;

232 246****857

232 246****856

232 246****855Malaysia airline is a Thief Robberers and unsafe Ariline

Malaysia airline is a Thief Robberers and unsafe Ariline

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Loss:
$2800
Cons:
  • No customer support
  • Stealing money
  • Ignoring customers since few weeks

Preferred solution: Full refund

User's recommendation: Avoid Malaysia Airline

Maria V Tnb

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Information on a flight

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I have made a request for confirmation I was not refunded for a no show ticket for a insurance claim. You have advised me to contact Edreams where I puchased the ticket. EDreams advised me to contact you. I called you this morning and was again told to contact EDreams. Getting nothing but the runaround.
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Loss:
$900
Cons:
  • Being shoved from pillar to post without resolution

Preferred solution: Confirmation I did not receive a refund for ticket not used.

BRUNDA j

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Refund is not issued

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I booked refundable tickets during pandemic 3 years ago. Flights were cancelled and didn't travel. From that point I am asking for refund or book the tickets. Malaysian airlines didn't help with both requests. I wish you fight for justice. I have all necessary proof of conversation from 3 years. It's for 4 tickets Ticket no: 232246****845, 232246****846, 232246****847, 232246****848
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Loss:
$3000

Preferred solution: Full refund

User's recommendation: I never recommend Malaysian airlines. Worst airlines ever. There is no customer service support

Anonymous
map-marker Brisbane, Queensland

Change Flight - Payment failed

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Malaysia Airlines - Change Flight - Payment failed
Hello! I have a flight on November 16th at 7am in Australia. For health reasons we have to cancel the ticket. I've been trying for exactly 1 hour to change flights and use my card several times and I can't change my flight because the message says payment failed. I have little time and I don't want to lose my ticket and I can't reschedule. Please, could there be another way to resolve this issue? because when I bought the flights I had no problems with my card and I'm using the same card! I'm trying to contact Malindo Customer Service but it's very difficult from Australia.
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Cedrick Feq
map-marker Perth, Western Australia

Just rubbish

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The flight was cancelled and no one was notified. I contacted their customer service department who didn't even know the flight had been cancelled. The only reason was technical difficulties. Came back the next day and got on the plane and sat on the tarmac for over an hour, same excuse, technical difficulties. Obviously not good at servicing their aircraft. Also rude service staff at the airport. No chance will I fly malaysian again.
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User's recommendation: Don't fly

bishna B Bze

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Verified Reviewer
| map-marker Sydney, New South Wales

Bogatibishna555@***.com

Malaysia Airlines - Bogatibishna555@***.com
Please find the my document My deatails Name Bishna Bogati Flight number.MHO123 departure kul to syd bording 2200 Date 08 nov 2023 set no.22 grp3 HNML/PDTC 232247****773
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Anonymous
map-marker Melbourne, Victoria

Absolutely *** airline...go elsewhere

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Perth kl Kl phuket and return Paid for extra leg room...not received on all 4 flights. All 4 late in fact kl.perth we left 18 hrs late.They had no plane !!! Lost our luggage, along with 8 other families Customer service is non existent. This is way below any budget airline. GIVE THEM A MASSIVE MISS. Completely ruined our holiday experience , can't get refunded the 800au for the seats and they are uncontactable
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User's recommendation: DO NOT USE MALAYSIA AIRLINES

ADRIAN C Msx

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Verified Reviewer
| map-marker Sydney, New South Wales

Lost luggage from Flight MH7033 Kuala Lumpur To Sydney Mascot

Updated by user Jan 22, 2024

In told them they needed to set up new protocols to set up in their Communication to their Passenger who are the paying Customers. And that they should start from the top all the way down,. They have stated they will certainly at my proposals, and will have all the...

Original review Jan 18, 2024
My luggage was lost from The above Flight which arrived at Mascot International Airport at 11.33 am Friday 12th January. My ticket number for that Flight was 232344****246, My seat number was 21c.

MY LUGGAGE SLIP IS NUMBERED 876062. All in the name of ADRIAN GORDON COOPER. My Luggage was not found by myself. I reported it to the Property Irregular Report Desk.

The form given to me States a Number SYD MH14170. In Attempting to follow up this PIR Notice this number written by your agent is classed as invalid, on your computer page. However I received a message stating my luggage was found and would be delivered to my Home the address being 55 WILLIAM STREET , TORONTO NSW 2283 AUSTRALIA ON MONDAY 15th JANUARY 2024. It has not been Delivered, and it is Now THURSDAY THE 18th January.

THIS IS NOT GOOD ENOUGH and I want my Luggage. PLEASE HAVE MY LUGGAGE DELIVERED TO THIS ADDRESS. NOW!!! I find there is no excuse for this failure to show and give a duty of care to me And have my luggage delivered.

I am an 87 year old Pensioner and Veteran and it would appear no one From Malaysia Airlines is interested in My Problem caused By Your Airlines. Please advise me URGENTLY OF WHAT YOU ARE DOING ABOUT RETURNING MY OWN LUGGAGE LOST BY YOUR MALAYSIA AIRLINES.

MY MOBILE PHONE IS +61 0427****87. THANK YOU ADRIAN GORDON COOPER
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User's recommendation: Be wary of this comapny Malaysia Airlines, They havre No interest in their passengers in any Way. They do not answer Questions Or Offer any help to their Customers. Check them out. They promised to deliver my lost luggage when Found , Which it was the next day and would delivdr it On Monday 15t January, To my Home addrss. However It never arrived and today is Friday the 19n of January and So far I have not seen or heard anything about My Luggag. They do not communicate with anyone, They have failed to answer over ten Emails and it is impossible to contact them by Phone. Why??? becaue when you phoe their ny=umber you receive a stupid message stating their Voice mail is full. It has not changed in a week. So They evidently do not care nor do they Show orGgive you a duty of care, which is paramount to Running any Business especially a world wide Business. They are an utter disgrace!!!!!! .

Anonymous
map-marker Cottesloe, Western Australia

No communication

Malaysia Airlines - No communication
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Dear Sir/Madame

I am writing to express my disappointment in the lack of communication I have received since I have lodges a damaged luggage claim.

On the 16/08/2023 I arrived in Hanoi from Sydney (flight nos - MH 0140 and MH 0752) to find my luggage had been taken off the conveyor belt as the top pocket had been ripped off my bag beyond repair.

I immediately alerted ground staff who guided me to the lost and damaged luggage counter who proceeded to fill out a claim form. They told me to log onto the Malaysian Airlines site and complete the claim form once I arrived at my hotel.

Unfortunately, I was unable to find the original claim, so I decided it was easier to start a new claim.

I successfully completed the form and added several photos of the damaged bag as requested.

I received a confirmation email but have still not heard a word, no communication whatsoever in eight weeks. I have gone back into my account and sent several messages asking for assistance from someone to contact me but have had no response.

I am totally disgusted in Malaysian Airlines customer service as there is NO service.

Shame on you Malaysian Airlines, I expected better.

It would appreciated if I received a response, however Im not holding much hope as I have lost all faith in Malaysian Airlines.

Yours Truly

Frances Hannon

042127****

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User's recommendation: Beware

Anonymous
map-marker Gerrards Cross, Buckinghamshire

Serious problem with completing a survey which was sent to me

I filled in the survey which you sent me regarding your desire to improve the customer experience you give. I was unable to complete and return my questionnignore questionnaires from youaire because the survey would not allow me to give an honest opinion on 1 question.

This question asked which social media sites I was most comfortable using. I DO NOT ON Principle have any record on, or ever use, ANY SOCIAL MEDIA. Therefore since there was no option to say this I was unable to finish and send to you my survey.

For your information I also know other people of my age (78) who do not use social media and will never do so because they have neither a mobile phone or a computer. Do you wish to include them in your survey or do you just not care about them?

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1 comment
Gabriel C Hhy

Ok boomer

Bikash G Boq

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Details update

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Malaysia Airlines - Details update
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Malaysia Airlines - Details update - Image 3
Hi, My grandfather name is Nanda Lal Pandey but I had mistakely write Nanda lal Pandey Pandey in the booking while reservations of tickets,If you dont mind Can you please update the name. Thanks
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Preferred solution: Update In reservations

User's recommendation: Doing well

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Cleone Mwt

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Verified Reviewer
| map-marker Moonta Bay, South Australia

Ive found mh 370 none listerning

I couldnt get through on your number to talk nothing bad thankyou bye from jodi adag of adelaide none listerning my mp steve gorgunas is labour but we need hon penny wong for the familys and souls of mh 370 there 803 km out carnavon denham WA hon steve BELIVE s me im a aboriginal merging elder of WA.MY FAHTER IS A CRASH INVESTORGTOR AT PERTH AIRPORT JANDAKOT
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Anastasiya Hlq
map-marker Perth, Western Australia

Ongoing and remains unresolved since 26th Sept - 6 x over an hour phone calls

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Charged multiple times on Credit card for a trip and value does not match Invoice/s . Had called 6 times and each time, I had to go thru the same explanation to different rep and it's still unresolved today after nearly 3 months. How hard can it been when every rep promised to attend to the matter each time but none had even attempted to call back. Seriously, even the cheaper airlines provide a better service.
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User's recommendation: Stay away from them

Bikash G Boq

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Verified Reviewer
| map-marker Melbourne, Victoria

Delay in changes the passenger details

Malaysia Airlines - Delay in changes the passenger details
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Malaysia Airlines - Delay in changes the passenger details - Image 3
Hi, I just wondering my grandfather name is Mrs Nanda lal Pandey, I thought I mistakenly put Nanda lal Pandey Pandey in the system while reservation, If you dont mind can you please fix the name on reservations. Thank you Kind regards
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User's recommendation: Doing well

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