I travelled from Del to Kuala Lumpur and then Kuala Lumpur to Bali. My one of the check in luggage is missing and there is no information from the airlines. I have all my stuff in that luggage and just sitting at hotel room since I do not have my stuff to wear. I am...Read more
Lost bags - it happens - okay. Emerald Gold One World Partner member, no recognition at all. No greeting, water ( normal for such membership ) etc. etc. On 6 flights so far......nothing..... Lost Bag - arrived late - okay - complaint not answered after 10 days, 6th...Read more
ZERO STAR (wish there was an option of minus stars) Flight from Sydney to Mumbai. Layover at Kuala Lumpur for 1 Hour. Flight : Sydney – KL – Mumbai (MH122 / MH194). One of my luggage is still untraceable (Tag Number : MH760408). It has been 05 days now. I have filled...Read more
Malaysia Airlines - Terrible customer service
They lost my luggage - ignored 20+ calls and emails, and still haven’t responded. I eventually found the luggage by personally contacting the airport - but never received the promised interim compensation. Atrocious customer service and I won’t be flying with them againx
Malaysia Airlines Customer Care Review
Be sure to be disappointed if you are being served by customer representative by the name Yabaki. I had a bad experience with this person - one who doesn't live by their words.
Short Review on December 03, 2016
Worst ground staff in KL airport. We ask the information in check in counter area Some girl staff show that thr ignore feel. Very worst airline and service. In the future i will not fly and use.
Malaysia Airlines Flight Attendant Review
The flight attandance she is very rude and no maners.
Tried more times via phone, email, website, multiple times with no feedback or response. Baggage delayed, no information as to where it was, incompetent staff in various countries almost made me miss my connecting flight, was forced to move from a seat that I hand...Read more
I didn't like
- Poor customer service
- Flight attendants
1. 21st July MH1073 delayed 9h28m. Consequently could not make connecting flight to MEL on MH149. Again could not make flight from MEL to Sydney on Qantas for meeting on the 22nd July. 2. Had to pay for a new 1 way ticket on PAL to Sydney at a cost of $6000hkd. 3. On...Read more
I was on a short visit to India to see my family, and was booked in business class on MH operated/codeshare flights (MH Ticket) from Delhi to Chicago. The flight details are as follows: MH 173- July 7th- DEL-KUL- 1:10-21:05 (Local times) MH 88- July 7th- KUL-TYO-...Read more
I didn't like
- Poor customer service
My domestic flight ( Malaysia Airlines- MH2626 )was on 29 April 2017, which took off at 11.15 pm , flying from Kuala Lumpur to Kota Kinabalu, Malaysia. Seated beside me where 2 Malay girls, i am a Chinese. During mealtime, a flight attendant named Muzaffar came by...Read more
I am absolutely mortified by the fact that my flight from Singapore to KL to Miri was delayed on 9th April 2017, causing a lot of unwarranted stress and frustration. I arrived the airport always early and when I was told that there was a delay from 6.10pm to 6.50pm I...Read more
Image I was injured and request of wheel chair service while arrival in airport to on board. But I face a very rude and impolite service from Malaysia airline supervisor- Puan Niza at KLIA Counter B1 ( 18/2/17, around 12.45pm) Once I reach check in counter, wheel chair...Read more
Please send your staffs in KL for training and do teach them manners. We are always proud saying that Malaysia Airlines is our pride yet the service is very poor. The staffs are not helpful at all. I've asked them where to drop off oversized luggage and they only...Read more
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