Namal D

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Verified Reviewer

Loss baggage compansation

1. Baggage completely missing on 3/9/2022(1yr ago) compensation seeking letter to Malaysian airlines (MAL) - acknowledged by MAL but no further communication from MAL 2. Complained to MAVCOM and requested investigation by MAVCOM. Then MAL decided to pay . 3. Remittance copy sent by MAL but incorrect bank number input by MAL and no payment received 4. Still waiting payment after sending 2nd bank account number 5. Lodge another complaint with MAVCOM 6. When checked with MAVCOM www- to my surprise it says "complaint resolved" Make your own judgement about the staff/Malaysian air lines efficiency
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User's recommendation: Please make sure if airline not responding go higher- Aviation authority This applies to every country

Vikki Jxp

MILES WITH ONE WORLD

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As a member of finnair gold I just want to express my disgust for your company. I bought an economic flex ticket so the maximum choice on your website.

My ticket is 232 246****831.

I have had nothing but disappointments with your airline: constant delays of between one and two hours, not to mention baggage delays.

Today my miles credit with the 4 trips with you is 0. It's so scandalous because you only offer three choices in the economy class section.

So how can I earn points with you in economy class? I can't hide my bitterness.

I complained to One World via Finnair to express my bitterness.

Your hospitality is a lie.

I won't be doing any good advertising for your company

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Preferred solution: Apology

User's recommendation: Take care... no miles credited... a scandal

Sevda K

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Verified Buyer

Complain

Malaysia Airlines - Complain
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Hi I bought the tickets for Sydney to turkey when they email me the tickets i see my all kids is separate from me they put all of them different seat I would like to my all kids seat with us I cant leave my kids with someone else please could you solve this problem thank you
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Preferred solution: I would like to my all kids seat with us

Harinder K Crf

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Verified Buyer

Buy ticket

Malaysia Airlines - Buy ticket
I have ticket I need to change ticket and buy another ticket same date. I also need to buy more luggage
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Preferred solution: Buy another ticket and change date already purchased ticket

User's recommendation: I am already recommended

Anonymous
map-marker Ho Chi Minh City, Ho Chi Minh

Update on a complaint

Not only was my last flight, a disaster and cost me a *** of a lot of money I was convinced to join the enrich and I would get 4000 points. Well that hasnt happened. I have tried so many times to contact the lady that was dealing my last case and she has not responded at all and then this flight to Vietnam was delayed over and over and over again and I missed my surgery because of it then I had to wait three days so I had to find accommodation at the last minute when I suffer with severe anxiety and I had to put up with always that and I was up for nearly 40 hours so I am so pissed off you have forgotten about me and my last complaint and then I had to put up with that with this flight and I am dreading the flight back to Perth

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User's recommendation: Don’t fly with Malaysian airlines way, too many problems

John Idoh

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Verified Reviewer

Call Centre is absolute rubbish

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I was told I can transfer my American Express point to the Enrich account and use the points to book flights.

I spent 1 week trying to get a straight answer from Malaysia Airlines customer support staff.

The first time I called they said upload your supplementary documents and call us in 2 hours.

I called them in 2 hours they then said the system is down call back tomorrow.

I asked to speak to somebody to finalize tickets before the pricing increased as we are on a budget.

They put me on hold for 30 minutes and then said sorry no one is available.

The staff are very inexperienced and don't understand the frustration

I called back the next day, and was then told the Enrich system is down can I call back in ONE WEEK? I was seething, I transferred points to use to book flights and then the dramas starts.

And from there its we can call you back in 2 hours, another lady said call again and press 3 after 30 minute phone call.

Absolutely ridiculous, I love Malaysia, but cant deal with Malaysia Airlines. They are CRAP, WORST Airline Company in HistoryFly with

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Preferred solution: Answer on when the Enrich system will be working

Leigh Linda M

I want to cancel my flight ticket

Malaysia Airlines changed the times of my flight with them. I wanted to cancel my flight. They said they could not do anything because the flight was booked with Expedia.
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Loss:
$100

Preferred solution: Full refund

User's recommendation: Avoid using Expedia

Resolved
Nevaeh Dkc
map-marker Mumbai, Maharashtra

Resolved: Delayed baggage

Malaysia Airlines - Delayed baggage
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My parents went to Malaysia from Bali on Malaysian airlines on flight no. MH714 dps to kualalumpur.

Firstly they have to wait for 2 hrs in their flight as some vip was coming and after that on reaching kualalumpur one of t

George baggage did not reach kualalumpur due to the fault of airlines. Now they are left with no clothes and medicines how will they survive in Malaysia also they had only 1 day stay in Malaysia that is tomorrow and now that is wasted due to this luggage issue.

Kindly compensate my parents with what all my parents are entitled to in such a situation and provide them with their luggage ASAP . Please find the documents and picture of luggage attached

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Anonymous
map-marker Perth, Western Australia

Update on a complaint

I rang for different numbers that came up when I googled Malaysian airline contact and all 4 numbers were disconnected, so I never got to speak to anybody, so nothing has been changed
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BRUNDA j

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Verified Buyer
|

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My tickets refunded has not happened from 1.6years

Malaysia Airlines - My tickets refunded has not happened from 1.6years
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I Booked my ticket - 3 FEB 2021 to travel on 14 may 2021, the flights were cancelled by malaysian airlines due to lockdowns. we had to book our tickets through different airlines to travel back home (Melbourne, Australia) Booking ref: 5CA6ZW Ticket number: 232 246****845 I have called customer service *** lot of times but there is no response from them I am attaching some of the reference no for refund request 100000**** please resolve ASAP
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Loss:
$2000

Preferred solution: Full refund

Anonymous
map-marker Warsaw, Mazovia

Potwierdzenie

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Nazywam się Jerzy Guzek . Chciałbym otrzymać informację o moi krewnym Mikolaj Guzek, który leciał LOT Nr. 370. w dniu 8 marca 2014 roku z Malezji do Kuala Lumpur. Który uległ katastrofie. Czy był na liście pasażerów. Z poważaniem Jerzy Guzek
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Gurpreet B Fav

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Verified Reviewer
| map-marker Auckland, Auckland

No contact no reply

Malaysia Airlines - No contact no reply
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They damaged my bag and I contact with them but they dont respond I am trying to o contacting them but I cant do it
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Anonymous
map-marker Sydney, New South Wales

Buy ticket

Malaysia air line should not allowed the travel agent to sale the tickets with two different airport. Because I'm hold a Chinese passport and without the visa to enter to Malaysia, my tickets just a two hours gap, but you Malaysia airline stop me on board, I have no choice to give up my trip.
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Nimisha R Sgu

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Verified Reviewer

Regarding Baggage Allowance for Booking Ref No. 6A9FXH

Hello ,

Booking Ref No. 6A9FXH-I am travelling from Mumbai India- Sydney Australia on 19th January 2024.

I have done ticket booking through an agent. While booking for the same flight I could see the baggage allowance as 25 kg on Indian Travel Website(makemytrip.com). I suggested the same to my agent. Unfortunately and to my surprise, after payment and booking I got only 10 kg per person baggage allowance.

I am trying to understand what was wrong here.

I have paid double the amount for the flight as I booked it during peak season.

To my knowledge and understanding all international flights give atleast min.

25 kg baggage allowance.

I request you to please look into the matter and help me in this. I am travelling with a kid and since it's my travel for joining my new work in Sydney, I need a 25 kg baggage allowance urgently for both of us.

I request you to help me with this please.

Nimisha

India(Mumbai)- Sydney(Australia)

+91 9373****37-India

+61 4******** - (Sydney-Whatsapp)

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Preferred solution: Baggage allowance

Joseph L Juw

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Verified Reviewer

To check for my tickets

Malaysia Airlines - To check for my tickets
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I buy from myscan app at mytrip app all done and paid already but not show the booking number at email
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Preferred solution: Where booking numbers I cannot check in

User's recommendation: How to take the book number