Malaysia Airlines
Reviews and Complaints
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Verified ReviewerLoss baggage compansation
User's recommendation: Please make sure if airline not responding go higher- Aviation authority This applies to every country
MILES WITH ONE WORLD
As a member of finnair gold I just want to express my disgust for your company. I bought an economic flex ticket so the maximum choice on your website.
My ticket is 232 246****831.
I have had nothing but disappointments with your airline: constant delays of between one and two hours, not to mention baggage delays.
Today my miles credit with the 4 trips with you is 0. It's so scandalous because you only offer three choices in the economy class section.
So how can I earn points with you in economy class? I can't hide my bitterness.
I complained to One World via Finnair to express my bitterness.
Your hospitality is a lie.
I won't be doing any good advertising for your company
Preferred solution: Apology
User's recommendation: Take care... no miles credited... a scandal
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Verified BuyerComplain
Preferred solution: I would like to my all kids seat with us
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerBuy ticket
Preferred solution: Buy another ticket and change date already purchased ticket
User's recommendation: I am already recommended
Update on a complaint
Not only was my last flight, a disaster and cost me a *** of a lot of money I was convinced to join the enrich and I would get 4000 points. Well that hasnt happened. I have tried so many times to contact the lady that was dealing my last case and she has not responded at all and then this flight to Vietnam was delayed over and over and over again and I missed my surgery because of it then I had to wait three days so I had to find accommodation at the last minute when I suffer with severe anxiety and I had to put up with always that and I was up for nearly 40 hours so I am so pissed off you have forgotten about me and my last complaint and then I had to put up with that with this flight and I am dreading the flight back to Perth
User's recommendation: Don’t fly with Malaysian airlines way, too many problems
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Verified ReviewerCall Centre is absolute rubbish
I was told I can transfer my American Express point to the Enrich account and use the points to book flights.
I spent 1 week trying to get a straight answer from Malaysia Airlines customer support staff.
The first time I called they said upload your supplementary documents and call us in 2 hours.
I called them in 2 hours they then said the system is down call back tomorrow.
I asked to speak to somebody to finalize tickets before the pricing increased as we are on a budget.
They put me on hold for 30 minutes and then said sorry no one is available.
The staff are very inexperienced and don't understand the frustration
I called back the next day, and was then told the Enrich system is down can I call back in ONE WEEK? I was seething, I transferred points to use to book flights and then the dramas starts.
And from there its we can call you back in 2 hours, another lady said call again and press 3 after 30 minute phone call.
Absolutely ridiculous, I love Malaysia, but cant deal with Malaysia Airlines. They are CRAP, WORST Airline Company in HistoryFly with
Preferred solution: Answer on when the Enrich system will be working
I want to cancel my flight ticket
Preferred solution: Full refund
User's recommendation: Avoid using Expedia
Resolved: Delayed baggage
My parents went to Malaysia from Bali on Malaysian airlines on flight no. MH714 dps to kualalumpur.
Firstly they have to wait for 2 hrs in their flight as some vip was coming and after that on reaching kualalumpur one of t
George baggage did not reach kualalumpur due to the fault of airlines. Now they are left with no clothes and medicines how will they survive in Malaysia also they had only 1 day stay in Malaysia that is tomorrow and now that is wasted due to this luggage issue.
Kindly compensate my parents with what all my parents are entitled to in such a situation and provide them with their luggage ASAP . Please find the documents and picture of luggage attached
Update on a complaint
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy tickets refunded has not happened from 1.6years
Preferred solution: Full refund
Potwierdzenie
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Auckland, AucklandNo contact no reply
Buy ticket
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Verified ReviewerRegarding Baggage Allowance for Booking Ref No. 6A9FXH
Hello ,
Booking Ref No. 6A9FXH-I am travelling from Mumbai India- Sydney Australia on 19th January 2024.
I have done ticket booking through an agent. While booking for the same flight I could see the baggage allowance as 25 kg on Indian Travel Website(makemytrip.com). I suggested the same to my agent. Unfortunately and to my surprise, after payment and booking I got only 10 kg per person baggage allowance.
I am trying to understand what was wrong here.
I have paid double the amount for the flight as I booked it during peak season.
To my knowledge and understanding all international flights give atleast min.
25 kg baggage allowance.
I request you to please look into the matter and help me in this. I am travelling with a kid and since it's my travel for joining my new work in Sydney, I need a 25 kg baggage allowance urgently for both of us.
I request you to help me with this please.
Nimisha
India(Mumbai)- Sydney(Australia)
+91 9373****37-India
+61 4******** - (Sydney-Whatsapp)
Preferred solution: Baggage allowance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo check for my tickets
Preferred solution: Where booking numbers I cannot check in
User's recommendation: How to take the book number
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