Traumatic and sickening experience with Malaysian airlines. On 3/11/16 returning home to London from Denpasar via Kuala lumpur.
cabin crew assaulted my partner and verbally abused my family when we tried to ask for their names they threatened us and told us we would be taken off the flight. Upon arrival at Kuala lumpur cabin crew blocked our path and wouldnt allow us to connecting flight, radioed security who snatched my partners boarding pass and shouted at my daughter for her documents. Asked for their manager but we were subjected to aggressive behaviour and bullying, begged security officer to let us leave as our flight to London was boarding but he wouldnt hand back our documents.
Cabin crew were laughing at us and asking do we feel scared now? Do you want the police now?
Product or Service Mentioned: Malaysia Airlines Flight Attendant.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Hated.