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2.3

The service was disgusting right from the Web-checkin process. Web-Checkin didn't work, customer service was mis-leading, they don't have eye shades and ear plugs on board, at KL their staff barely know English.

In the flight from KL to BOM, they didn't provide headphones, seats were not at all comfortable (domestic air carriers are better), the stewart on board was rude and seemed unfriendly. The stewart didn't offer liquor while serving dinner and advised that they only had apple juice and orange juice when asked about the drinks available.

A suitcase having Fragile tag was not at all handled delicately. My stuff was damanged.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Price reduction.

Malaysia Airlines Cons: Customer service, Baggage handling, Timeliness, Web checkin, Inflight facilities and quality of seats.

Location: 9/16 Spring St, Sydney NSW 2000, Australia

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